Root Cause Analysis
Investigate recurring or significant operational issues, validate contributing factors, and document corrective actions.
Open Analyses
2
Awaiting Validation
1
Corrective Actions Open
5
Completed
1
| RCA | Related Incident | Priority | Root Cause Status | Status | ||||
|---|---|---|---|---|---|---|---|---|
RCA-014 Contributing factor analysis | INC-1039 | Churn propensity model accuracy below approved target | High | AI Analyst 03 | Hypothesis | 0/3 verified | Awaiting Validation | 17 Aug 2026, 12:05 |
RCA-012 5 Whys | INC-1037 | Recurring interaction dataset freshness degradation | Medium | Data Analyst 02 | Contributing Factor | 0/1 verified | Investigating | 17 Aug 2026, 11:20 |
RCA-009 Structured causal analysis | INC-1031 | Access request processing delay | Medium | Ops Owner 02 | Confirmed | 1/2 verified | Closed | 16 Aug 2026, 21:05 |
Root cause confidence
RCA workflow status is tracked separately from root cause confidence.
Detected SignalWorking HypothesisContributing FactorConfirmed Root Cause
A root cause is never created automatically from a monitoring signal or AI correlation — it becomes Confirmed only after review and validation.
Prototype operational data. Values, references and identities are simulated and do not represent live NWC operations.